Shipping & Returns

Thank you — genuinely. Our first launch batch has officially sold out. Orders placed now reserve a bag from our next small-batch production, which begins shipping August 17, 2026.

We produce in intentionally limited quantities so we never compromise on freshness, flavor, or the quality of our ingredients. Reserving early is the surest way to secure a bag from the next run.

Reserved orders begin shipping on August 17, 2026, in the order they were placed. As soon as your bag leaves our facility, we’ll email you tracking information so you can follow it right to your door.

If your shipping address changes before then, just email hey@scooplatte.com and we’ll update it for you.

We proudly stand behind every bag with a 60-Day Money-Back Guarantee. If you’re not completely satisfied — or if your order arrives damaged or incorrect — simply email hey@scooplatte.com within 60 days of delivery and we’ll make it right with a replacement or a full refund.

Because Scoop Latte is a food product, please do not ship anything back to us unless our support team specifically asks you to. In most cases we can resolve things with a quick email — no packing tape required.

Refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank.

If your package arrives damaged, never shows up, or contains the wrong item, send us a note at hey@scooplatte.com with your order number and a photo if you have one. We’ll take care of it quickly — that’s the whole point of the guarantee.

Our team reads every message. Email hey@scooplatte.com and a real person will get back to you, usually within one business day.